Crocslink cares about keeping your personal data safe. This notice explains what we collect, why we collect it, and what you can do about it.
Who is responsible for your data?
Crocslink, 52 Avenue Charles Marenco, 83200 Toulon, France, is the data controller. For privacy questions, email info@crocslink.my.
What we collect
When you order or contact us, we may collect your name, email address, phone number, delivery address, order details, payment method (not the full card number), IP address, browser type, and the pages you visit on our site.
Why we use it
We use your data to:
process and deliver your order;
handle returns, refunds and exchanges;
answer your questions;
keep accounting and tax records as required by French law;
send marketing messages only if you have agreed to receive them.
Who we share it with
We share data only where needed: payment providers to process payment, carriers to deliver parcels, and IT service providers who maintain our website and email systems. We do not sell your personal data.
How long we keep it
Order and transaction records are kept for 10 years from the transaction, as required by French commercial and tax rules. Customer service messages are kept for 3 years from the last contact. Marketing data is kept for 3 years from the last interaction, or until you withdraw consent.
Your rights
Under GDPR and French data protection law, you have the right to access, correct, delete, restrict or object to the processing of your data, and the right to data portability. You can also withdraw consent to marketing at any time. To exercise any of these rights, email info@crocslink.my. We reply within one month.
Cookies
We use essential cookies to keep the website working. If we use analytics or marketing cookies, we ask for your consent first. You can refuse or delete cookies through your browser settings.