Can I order if I live outside France?
No. We only deliver within France métropolitaine. We do not ship to DOM-TOM or other countries.
How much is shipping?
Free. Every order within France métropolitaine ships free.
How fast will I get my order?
We hand orders to the carrier within 1–2 business days. Delivery normally takes another 3–5 business days. So most orders arrive within about 4–7 business days.
How do I track my parcel?
We email you a tracking link when the order is dispatched. If you do not see it within 48 hours after dispatch, contact us.
What payment methods do you accept?
Visa, MasterCard and PayPal. All prices are in euros and include VAT.
Can I return something?
Yes. You have 14 calendar days from the day you receive the item to return it. The item must be unworn, unused, with tags and original packaging.
Who pays return shipping?
We do. We email you a prepaid return label. You download it, print it, attach it to the parcel and drop it off.
How long does a refund take?
Once we receive the return and check it, we refund within 10 business days to the original payment method. We notify you by email or phone when the refund is done.
Can I exchange instead of getting a refund?
Yes. Tell us when you contact us. Exchange delivery is free. If the new item costs more or less, we settle the difference.
What do I need when I contact you about a return?
Please have your purchase date and place, proof of purchase, product photos, and the reason you are not satisfied.
Are you Crocs?
No. Crocslink is an independent retailer. We are not affiliated with, endorsed by, or an authorised dealer of Crocs, Inc.
How do I contact you?
Email info@crocslink.my or call +33 646204435, Monday–Friday, 9:00 AM – 6:00 PM CET. Our address is 52 Avenue Charles Marenco, 83200 Toulon, France.