Your 14-day right to change your mind
If you are a consumer in France, you have 14 calendar days from the day you receive the goods to withdraw from the purchase. You do not need to give a reason, and you do not pay a penalty. This is your legal right under the French Consumer Code.
What can be returned
Items must come back in their original condition: unworn, unused, with tags attached, and in the original packaging. If an item shows signs of use, damage, or missing parts, we may refuse the return or reduce the refund to reflect the loss in value.
Customised or personalised items cannot be returned. For hygiene reasons, opened intimate or personal-care items cannot be returned.
How to start a return
Contact us within the 14-day period by email at info@crocslink.my or by phone at +33 646204435.
When you contact us, please have ready:
where and when you bought the item;
proof of purchase;
photos of the product;
the reason you are not satisfied.
We will email you a prepaid return label within 1–2 business days.
Download the label, print it, attach it to the parcel, and drop the parcel off at the carrier point shown on the label.
Return shipping costs
Return shipping is free. The prepaid label covers the return postage. You do not pay to send the item back.
Refunds
Once we receive the returned item and check that it meets the conditions above, we refund you within 10 business days. The refund goes back to the original payment method used for the order. When the refund is completed, we notify you by email or phone.
Exchanges
You may choose an exchange instead of a refund. If you want a different size, colour or item, tell us when you contact us. Exchange delivery is free. If the exchanged item has a different price, we will settle the difference: you pay the extra, or we refund the difference.
You can choose either a refund or an exchange. The choice is yours.
Contact for returns
Email: info@crocslink.my
Phone: +33 646204435
Hours: Monday–Friday, 9:00 AM – 6:00 PM (CET)